FAQ

We focus on 100% pure cashmere, thoughtful construction and pieces designed for real life. Our finished scarves and cashmere yarn share the same source, so makers and wearers experience the same material story: wear it, make it, care for it, and live with it.

Woolara is a Netherlands-based brand. Our cashmere is sourced from Inner Mongolia and our current scarves and yarn are made in China by specialist partners. Product pages state the material and origin for each item.

Yes. The cashmere scarves and cashmere yarn identified as such on this site are 100% cashmere, not a wool or synthetic blend. Please refer to the specifications on each product page for the exact construction, weight and dimensions.

Classic Cashmere is our versatile everyday scarf. Baby Cashmere uses exceptionally fine first-combing fibre for a particularly soft feel. Edition Ripple is a 100% cashmere scarf made from 48s/2-ply yarn with a sculpted ripple texture.

Some light pilling is natural, especially where a new piece rubs against coats or bags. Let the fibres rest between wears and remove loose pills gently with a cashmere comb. With careful wear and washing, pilling usually settles over time.

Air it between wears. Hand wash gently in cold water with a mild cashmere detergent, do not wring, reshape and dry flat away from direct heat. Store clean, dry and folded rather than on a hanger. Read our cashmere care guide for the full routine.

Shipping within the Netherlands is €6.95 and free from €99. EU shipping is €12.95 and free from €150. Rates for other destinations are calculated at checkout. See Shipping & Returns for delivery estimates and tax information.

Prices shown to EU customers include VAT where applicable. Customers outside the EU may need to pay local duties, taxes or handling charges when the order arrives.

You may request a return within 14 days of delivery. Items must be unused, unworn and in their original condition; yarn must also be unwound. The customer pays return shipping unless an item is defective or incorrect. Approved refunds go back to the original payment method after inspection.

Join the Woolara Circle on our free pattern page. After a successful registration, you can download The Quiet Triangle Scarf pattern; new subscribers will also receive the link by email.

Email contact@woolara.eu. We will be happy to help with materials, quantities, care or choosing the right Woolara piece.