Frequently Asked Questions

About Woolara & Our Products

What does Woolara offer?
Woolara offers pure cashmere yarns and products developed using our own cashmere yarns.
All our products are designed for everyday use — simple, natural, and made to last.

Where does your cashmere come from?
Our cashmere comes from Inner Mongolia, a region known for producing high-quality cashmere fibers.
We work with trusted partners and focus on responsible sourcing and consistent quality.

Are your products made from 100% cashmere?
Yes. All Woolara cashmere products are made from 100% pure cashmere, with no blends.

What makes Woolara different from other cashmere brands?
We focus on honest materials, fair pricing, and everyday usability.
By keeping our collections focused and working closely with our partners, we avoid unnecessary markups while maintaining quality.

How should I care for my cashmere items?
Cashmere should be handled gently.
We recommend hand washing or using a gentle wool cycle and laying flat to dry.
For detailed guidance, please visit our Cashmere Care page.

Orders & Shipping

Do you ship internationally?
Yes. We offer international shipping.
Available options, costs, and delivery times are shown at checkout.

How long does delivery take?
Delivery times vary by location.
Within the EU, orders typically arrive within 3–7 business days.

Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information.

Returns & Support

What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in original condition.
Please refer to our Returns & Refunds page for full details.

Do you offer wholesale services?
Yes. We offer wholesale opportunities for designers and retailers.
Please contact us for more information.

How can I contact customer support?
You can reach us via the contact form or email.
We typically respond within 1–2 business days.